FAQ - Isla Loca Festival

10-12 July 2021,
Novalja Zrce Beach,
Croatia

FAQ

Has your question not been answered? Be sure to contact us via info@isla-loca.com and we will get back to you as soon as possible!

  • 01 CORONAVIRUS RELATED MATTERS - Why isn’t Isla Loca taking place this year?

    Due to the developments of coronavirus, and at the direction of the Croatian authorities, we are incredibly sad to announce the postponement of Isla Loca 2020. We will return in 2021 from July 10th – 12th.

  • 02 CORONAVIRUS RELATED MATTERS - What are the possibilities regarding my ticket(s)?

    If you bought tickets for Isla Loca 2020, you will receive an email from your ticketing provider next week with more detailed information. You can either retain your ticket till 2021, apply for a refund or transfer the ticket to another customer.

  • 03 CORONAVIRUS RELATED MATTERS - What about the payment plan tickets?

    If you bought tickets through the payment plan option for Isla Loca 2020, you will receive an email from your ticketing provider next week with more detailed information. 

  • 04 CORONAVIRUS RELATED MATTERS - What about boat parties and shuttle bus tickets?

    If you bought a boat party or shuttle bus ticket for Isla Loca 2020, you will receive an email from your ticketing provider next week with more detailed information.

  • 05 CORONAVIRUS RELATED MATTERS - What about accommodation and transfers booked thru Isla Loca webpage/Festicket?

    If you bought your accommodation or transfer option for Isla Loca 2020 through our website/Festicket platform, you will receive an email next week with more detailed information. 

  • 06 CORONAVIRUS RELATED MATTERS - What happens with my accommodation booked thru one of the booking platforms?

    If you booked your accommodation thru one of the booking platforms, check for more info on their official websites:

    Airbnb – are starting to allow guests to cancel eligible reservations without charge – https://news.airbnb.com/updating-our-extenuating-circumstances-policy/

     

    Booking.com – Please check the cancellation policy of your booking, if you have a free cancellation policy you’ll be able to cancel without a fee.

    https://secure.booking.com/help.html?aid=304142#/faq/TE-Internal-cancellations/31/autogenerated-name-id-2c60a5e3-3f26-11e8-9a78-e699288b0adb

  • 07 CORONAVIRUS RELATED MATTERS - Will booked flights be refunded?

    Most of the airline companies are now offering flexible rebooking options.

    Airline cancellation policies are currently responding to demand and customer concerns resulting in increased flexibility day by day, you can stay tuned via the links below: 

    EasyJet –  you can now reschedule flights with no fee to change, for anyone – https://www.easyjet.com/en/help/preparing-to-fly/latest-travel-information

     

    Jet2 –  If your flight has been cancelled, you’ll either be offered a suitable alternative or a refund. 

    https://www.jet2.com/flights/incident

     

    BA – To allow greater flexibility, they are enabling customers to change their destination, date of travel, or both for free, on all existing bookings. Find out more: https://www.britishairways.com/en-gb/information/incident/coronavirus/latest-information?

     

    Ryanair – For cancelled flights, refunds are made available immediately with free moves facilitated up to 90 days from the original date of travel. Fee to change is £35 – https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/coronavirus-covid-19 

     

    Air France – If you have purchased a ticket* before 21 April 2020 included for a flight departing before 31 August, 2020, you can postpone your departure date without any change fee, subject to the availability in the same travel cabin. Find out more:

    https://www.airfrance.com/CU/es/common/page_flottante/hp/news-air-traffic-air-france.htm

     

    Germanwings – you can rebook flights up to 14 days before departure for an unlimited amount of times. The new flight can be booked on any date until 27 March 2021. Rebooking fees will not be charged, regardless of which fare you booked.

    https://www.eurowings.com/en/information/news-help/information-coronavirus.html#Umbuchungskonditionen

  • 08 CORONAVIRUS RELATED MATTERS - What are the festival dates for 2021?

    Saturday July 10th – Monday July 12th 2021 

  • 09 CORONAVIRUS RELATED MATTERS - What will be the lineup for 2021?

    We are working on the new lineup for 2021 and are in constant contact with artist managements. We’ll inform you on the new line up as soon as we have confirmations. 

  • 10 CORONAVIRUS RELATED MATTERS - What about the tickets I won for Isla Loca 2020?

    If you won tickets for Isla Loca 2020, you will receive an email from our ticketing provider next week with more detailed information.

  • 11 CORONAVIRUS RELATED MATTERS - My question hasn’t been answered yet. What now?

    Feel free to contact info@isla-loca.com for all additional questions. We’ll be glad to assist you.

  • 12 ALL TICKETING QUESTIONS

    Our main ticket vendor is Festicket. If you booked your ticket through our website, please contact Festicket customer support here.

  • 13 ALL INFLUENCER/COLLABORATION REQUESTS/QUESTIONS

    Please contact us at press@isla-loca.com.

  • 14 ALL SPONSORSHIP COLLABORATION REQUESTS

    Please contact us at info@isla-loca.com with more info about your brand/company/reach to see if there is a collaboration possible.